Client Agreement
Last updated: March 2026
By scheduling or participating in services with Blair Golson, you acknowledge that you have read, understood, and agree to the terms described in this Client Agreement.
This page outlines the general policies, expectations, and terms for working together.
Scope of Services
Blair Golson provides coaching and therapy services focused on helping individuals change the way the brain and nervous system process chronic pain and related symptoms. This work is informed by approaches such as Pain Reprocessing Therapy (PRT), pain neuroscience education, and nervous system regulation practices.
Sessions may include:
- education about how pain signals are generated and interpreted by the brain
- guided exercises designed to reduce fear and threat responses around symptoms
- strategies for calming the nervous system
- shifting patterns of attention and interpretation of pain
- gradual re-engagement with activities that pain has limited
Sessions are collaborative and may include discussion, education, experiential exercises, and between-session practices.
The goal is to help clients develop skills that support increased confidence, safety, and flexibility in how the brain responds to pain.
Coaching and Therapy Services
Services may be provided in either a coaching or therapy context depending on the nature of the work and the client relationship.
Coaching services focus on:
- education
- skill-building
- structured support for behavioral change and pain recovery
Therapy services may include:
- clinical support related to emotional health
- psychological patterns affecting symptoms
- additional therapeutic interventions within the therapist’s professional scope
Regardless of format, the work is collaborative and centered on developing practical skills and insights that support long-term change.
Not Medical Care
Services are not a substitute for medical evaluation or treatment.
Clients should continue to work with their healthcare providers regarding:
- diagnoses
- medications
- physical health concerns
If you are experiencing a medical emergency or urgent mental health crisis, contact emergency services or a qualified medical professional immediately.
Appointments and Scheduling
Appointments are scheduled through approved scheduling tools or platforms.
Clients are responsible for:
- attending scheduled sessions
- providing reasonable notice if cancellation or rescheduling is needed
Session length and scheduling details may be communicated during booking or prior to services.
Late Cancellations and Missed Appointments
Clients are asked to provide at least 24 hours notice when cancelling or rescheduling.
Appointments cancelled with less than 24 hours notice, or missed without notice, may be charged the full session fee.
These policies help maintain availability for other clients and ensure consistent scheduling.
Exceptions may be made in cases of:
- illness
- emergencies
- unexpected circumstances
Payments
Clients are responsible for payment of services as agreed at the time of scheduling.
Payments may be processed through secure third-party payment providers.
Billing and Payment Authorization
Card on File Authorization
Clients agree to keep a valid credit or debit card on file with Blair Golson for payment of coaching services and applicable fees.
By providing a payment method, clients authorize Blair Golson to charge that card for completed sessions and applicable fees under this agreement.
When Billing Occurs
Cards are not charged at the time of booking.
Charges are processed after the session occurs, typically:
- the same day as the session
- or within 24 hours to 2 business days
If multiple sessions or fees are due, separate charges may be processed.
How Charges Are Determined
The amount charged will be based on the fee for the service provided as agreed during booking or communicated in writing.
Late Cancellation and No-Show Fees
If a client cancels with less than 24 hours notice, or does not attend a scheduled session, the applicable late cancellation or no-show fee may be charged to the card on file.
Declined Payments
If a charge cannot be processed:
- the client remains responsible for the balance
- an updated payment method must be provided
Future sessions may be paused until payment issues are resolved.
Receipts
Payment confirmations or receipts may be sent after charges are processed.
Client Responsibility
Clients are responsible for maintaining accurate payment information and updating their card on file when necessary.
Agreement to Stored Payment Method
Payment methods are stored securely through Stripe or another payment processor and used only for charges described in this agreement, including:
- completed sessions
- late cancellation fees
- no-show fees
- other agreed-upon charges
Confidentiality
Information shared during sessions is treated with respect for privacy and confidentiality.
However, confidentiality may be limited in situations involving:
- risk of serious harm to yourself or others
- suspected abuse or neglect requiring reporting
- court orders or legal obligations
Additional confidentiality details may be provided through therapy consent documents where applicable.
Telehealth Services
Sessions may be conducted through secure video conferencing platforms or other online tools.
While reasonable efforts are made to protect privacy, no online system can guarantee complete security.
Clients are responsible for participating in sessions from a private location where they feel comfortable speaking openly.
Communication Policy
Email or electronic messaging may be used for:
- scheduling
- administrative communication
Electronic communication is not always secure.
Clients should avoid sending urgent or highly sensitive information by email.
Communication outside sessions is not intended to replace scheduled sessions.
Emergencies and Crisis Situations
Blair Golson does not provide emergency or crisis services.
If you are experiencing a crisis or immediate risk of harm, contact emergency support such as:
- 911
- 988 Suicide & Crisis Lifeline
- the nearest emergency room
Email or scheduling tools should not be used for urgent situations.
Client Participation
Coaching and therapy require active participation from both practitioner and client.
Clients are responsible for:
- attending scheduled sessions
- participating honestly
- communicating scheduling needs
- practicing skills or exercises between sessions when appropriate
No Guarantees
Results vary. Coaching and therapy outcomes depend on many factors including participation, individual circumstances, and time.
Specific results cannot be guaranteed.
Changes to This Agreement
This agreement may be updated periodically. The most current version will always be available on this website.